Refund policy
Last updated: March 2026
At Stitch Havenz, we aim to provide high-quality digital sewing patterns and a smooth shopping experience. Please review our refund and return policy carefully before making a purchase.
📥 Digital Products
All products sold on stitchhavenz.com are digital downloads delivered electronically.
Because digital products cannot be physically returned, we generally do not offer refunds once a file has been downloaded or accessed.
By completing a purchase, you acknowledge and agree to these terms.
⚠️ Exceptions
Refunds may be considered in limited circumstances, such as:
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Duplicate purchases
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Corrupted or inaccessible files
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Technical issues preventing download
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Incorrect product delivered
If you experience any of these issues, please contact us and we will review your request.
🧵 Product Descriptions
We make every effort to ensure product descriptions, previews, and details accurately represent each sewing pattern.
Customers are responsible for reviewing product information before making a purchase.
If you are unsure about a pattern or its difficulty level, we encourage you to contact us before ordering.
🔄 Order Cancellations
Because digital products are delivered instantly, orders cannot usually be canceled after purchase.
If your order has not yet been downloaded and you contact us immediately, we may review your cancellation request.
📩 How to Request Support
If you encounter a problem with your purchase, please contact us with the following details:
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Your order number
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Description of the issue
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Email used for purchase
Our support team will review your request and respond as soon as possible.
⏱ Response Time
We aim to respond to all customer support requests within 24–48 business hours.
Our goal is to resolve issues quickly and ensure you can enjoy your sewing project without unnecessary delays.
📞 Contact Information
Email: contact@stitchhavenz.com
Phone: 3202608545
Business Address:
125 Villa Dr #125
Osprey, FL 34229
United States